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Last updated on 02 Feb 2026

Cancellation & Refund Policy

Please review the policy carefully before canceling or requesting a refund.

At essodg, we strive to provide the best possible e-learning experience. However, if you decide to cancel your subscription or request a refund, please review our policy below.

1. Cancellation Policy

You can cancel your subscription to any of our e-learning courses at any time. Cancellations can be made directly through your account settings on our platform or by contacting our customer support team.

Once you cancel your subscription, you will continue to have access to the course content until the end of your current billing cycle. No further payments will be charged after your cancellation is processed.

2. Refund Policy

General Refunds: Refunds are generally not available for partially used services or for months that have already been billed. This includes subscriptions canceled mid-month.

Refund Review Process: Refund requests will be reviewed on a case-by-case basis, considering the reason for dissatisfaction, content usage, and feedback. We reserve the right to approve or deny requests at our discretion.

Refund Amount: Approved refunds cover only the most recent payment and do not include previous payments.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team through the "Contact Us" form available on our website.
  2. Provide details of your purchase, including course name, date of purchase, and the reason for your refund request.
  3. Our support team will review your request and respond within 7 business days.

4. Refund Disbursement

  1. If approved, refunds will be processed to the original payment method within 14 business days from the approval date.
  2. If the original payment method is no longer available, alternative arrangements will be made with customer consent.

5. Disputes and Chargebacks

  1. We encourage customers to contact us first for any billing or service issues before initiating disputes/chargebacks with a bank or card provider.
  2. If a dispute is raised without contacting us first, we reserve the right to terminate access to our services and courses.

6. Modifications to This Policy

essodg reserves the right to update or change this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services indicates acceptance of the updated policy.

7. Contact Us

If you have any questions about this policy, please contact our support team through the "Contact Us" form or email us at support@essodg.com.

Note: This policy is part of the Terms of Service for using essodg’s platform. By subscribing to our services, you agree to adhere to this policy.